Article 13 — Maintenance and support requirements

1.EBA shall monitor the operation of the application of the register, analyse its performance and, where necessary, introduce changes to ensure that the application complies with the requirements set out in this Regulation.

2.EBA shall monitor the regular transmission and update of information in the electronic central register by the competent authorities.

3.EBA shall review the suitability of the non-functional requirements specified in this Chapter on a regular basis.

4.EBA shall provide support to the competent authorities in relation to the operation of the electronic central register. For that purpose EBA shall introduce a functionality in the application of the register enabling competent authorities to submit a query. EBA shall put all such queries in a queue.

5.EBA shall respond to the queries referred to in paragraph 4 without undue delay by the end of the day on which the query was made. EBA shall respond to the queries in order of reception.

6.EBA shall provide the competent authorities with a testing environment and support for that technical environment.

7.EBA shall establish a designated channel for communication of incidents related to the operation of the electronic central register.