Article 69 — Obligations of the payment service user in relation to payment instruments and personalised security credentials

Financial servicesLevel 1DirectivePSD2In forceVerifiedOfficial source

1.The payment service user entitled to use a payment instrument shall:

(a)use the payment instrument in accordance with the terms governing the issue and use of the payment instrument, which must be objective, non-discriminatory and proportionate;

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69(1)(b)

(b)notify the payment service provider, or the entity specified by the latter, without undue delay on becoming aware of the loss, theft, misappropriation or unauthorised use of the payment instrument.

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69(2)

2.For the purposes of point (a) of paragraph 1, the payment service user shall, in particular, as soon as in receipt of a payment instrument, take all reasonable steps to keep its personalised security credentials safe.

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