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In this act Article 3 of 7

Article 3 — Templates and recording

Financial servicesLevel 2RTSMiCAIn forceOfficial source

Issuers of asset-referenced tokens shall:

3(a)
a)develop and make available to holders of asset-referenced tokens and other interested parties, including consumer associations that represent holders of asset-referenced tokens, a template for filing complaints as set out in the Annex;
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3(b)
b)ensure that holders of asset-referenced tokens and any other interested parties are able to:
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3(b)(i)
i)submit complaints by electronic means or in paper form;
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3(b)(ii)
ii)file complaints free of charge;
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3(c)
c)acknowledge receipt of a complaint clearly mentioning the date of its receipt and, where an electronic complaint form is filed, provide the complainant with a copy of that complaint;
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3(d)
d)record, internally, complaints and measures taken in response thereto in an appropriate manner, such as through a secure electronic register, and for a reasonable period of time and in any event no longer than permitted under national timing requirements, where applicable;
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3(e)
e)accept and handle a complaint even if the complainant files the complaint in a format other than the template set out in the Annex;
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3(f)
f)provide the complainant with a privacy notice to accompany the template provided in the Annex to this Regulation, in accordance with Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council.\
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