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2025/293","number":"2025/293","celex":"32025R0293","title_official":"COMMISSION DELEGATED REGULATION (EU) 2025/293 of 30 September 2024 supplementing Regulation (EU) 2023/1114 of the European Parliament and of the Council with regard to regulatory technical standards specifying the requirements, templates and procedures for the handling of complaints relating to asset referenced tokens (Text with EEA relevance)","document_date":"2024-09-30"},"position":{"kind":"article","key":"3","index":3,"articles":7,"annexes":1},"prev":{"path":"/mica/level-2/rts/rts-on-complaints-handling-procedures-for-issuers-of-arts/articles/2","key":"2","title":"Article 2 — Provision of information to the holder of asset-referenced tokens and other interested parties"},"next":{"path":"/mica/level-2/rts/rts-on-complaints-handling-procedures-for-issuers-of-arts/articles/4","key":"4","title":"Article 4 — Languages"},"act_anchor":"#art-3"}},"provenance":{"official_url":"https://eur-lex.europa.eu/eli/reg_del/2025/293/oj/eng","check":{"result":"matched","checked_at":"2026-10-26","against":"EUR-Lex"},"repo_path":"mica/level-2/rts/rts-on-complaints-handling-procedures-for-issuers-of-arts.md","unit_text_sha256":"530afccd922e64b6272a31e8bc2d0331ab3d4bb296366fd42720000c0c634b39","note":"the unit is a byte-exact part of the act page, whose check record covers it"},"unit":{"locator":"mica/level-2/rts/rts-on-complaints-handling-procedures-for-issuers-of-arts/art-3","kind":"article","key":"3","heading":"Article 3 — Templates and recording","text":"### <a id=\"art-3\"></a>Article 3 — Templates and recording\n\nIssuers of asset-referenced tokens shall:\\\n<a id=\"art-3-p-a\"></a>a) develop and make available to holders of asset-referenced tokens and other interested parties, including consumer associations that represent holders of asset-referenced tokens, a template for filing complaints as set out in the Annex;\\\n<a id=\"art-3-p-b\"></a>b) ensure that holders of asset-referenced tokens and any other interested parties are able to:\\\n<a id=\"art-3-p-b-i\"></a>i) submit complaints by electronic means or in paper form;\\\n<a id=\"art-3-p-b-ii\"></a>ii) file complaints free of charge;\\\n<a id=\"art-3-p-c\"></a>c) acknowledge receipt of a complaint clearly mentioning the date of its receipt and, where an electronic complaint form is filed, provide the complainant with a copy of that complaint;\\\n<a id=\"art-3-p-d\"></a>d) record, internally, complaints and measures taken in response thereto in an appropriate manner, such as through a secure electronic register, and for a reasonable period of time and in any event no longer than permitted under national timing requirements, where applicable;\\\n<a id=\"art-3-p-e\"></a>e) accept and handle a complaint even if the complainant files the complaint in a format other than the template set out in the Annex;\\\n<a id=\"art-3-p-f\"></a>f) provide the complainant with a privacy notice to accompany the template provided in the Annex to this Regulation, in accordance with Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council.\\\\\n\n","marks":[],"text_hash":"530afccd922e64b6272a31e8bc2d0331ab3d4bb296366fd42720000c0c634b39","revision":1}}