In this act Article 3 of 9
Article 3, — Means and language for filing complaints
Financial servicesLevel 2RTSMiCAIn forceOfficial source
3(1)Copy link
1.Crypto-asset service providers shall ensure that clients are able to file complaints by electronic means or in paper form.
3(2)Copy link
2.Crypto-asset service providers shall ensure that clients are able to file complaints in:
3(2)(a)
a)the languages used by the crypto-assets service provider to market its services or communicate with clients;
Copy link3(2)(b)
b)the official languages of the home Member State and host Member States that are also official languages of the Union.
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