{"release":{"id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","published":"2026-11-01T16:41:30Z","pinned":false},"limits":{"coverage":{"history":"current_only","held_since":"2026-10-26","gaps":[],"covered":["2025/294 — RTS — CASP Complaints Handling [in force] L2"],"not_covered":["national guidance","court decisions"]},"freshness":{"release_id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","release_published":"2026-11-01T16:41:30Z","checked_at":"2026-10-26","checked_against":"EUR-Lex"},"truncation":null,"failures":[],"incomplete":[]},"page":{"path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/articles/3","url":"https://www.headlesslaw.com/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/articles/3","title":"Article 3, — Means and language for filing 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Delegated Regulation (EU) 2025/294 · binding · OJ L, 2025/294, 13.2.2025 · dated 1 Oct 2024 [in force]","attribution":{"prepared_by":"European Commission","published_by":"Publications Office of the EU","published_in":"Official Journal of the European Union","document_type":"delegated_regulation","legal_nature":"binding_adopted","addressees":"not stated in the document","dates":{"document_date":"2024-10-01","published_on":"2025-02-13","entry_into_force":"2025-03-05","locators":{"document_date":"CELLAR 32025R0294 work_date_document","published_on":"CELLAR 32025R0294 official-journal-act_date_publication","entry_into_force":"CELLAR 32025R0294 resource_legal_date_entry-into-force (earliest)"}},"adoption":null},"context":{"act":{"work_id":"mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers","path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers","name":"Commission Delegated Regulation (EU) 2025/294","number":"2025/294","celex":"32025R0294","title_official":"COMMISSION DELEGATED REGULATION (EU) 2025/294 of 1 October 2024 supplementing Regulation (EU) 2023/1114 of the European Parliament and of the Council with regard to regulatory technical standards specifying the requirements, templates and procedures for the handling of complaints by the crypto-asset service providers (Text with EEA relevance)","document_date":"2024-10-01"},"position":{"kind":"article","key":"3","index":3,"articles":9,"annexes":1},"prev":{"path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/articles/2","key":"2","title":"Article 2 — Resources dedicated to complaints-handling"},"next":{"path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/articles/4","key":"4","title":"Article 4 — Acknowledgment of receipt of a complaint and verification of its admissibility"},"act_anchor":"#art-3"}},"provenance":{"official_url":"https://eur-lex.europa.eu/eli/reg_del/2025/294/oj/eng","check":{"result":"matched","checked_at":"2026-10-26","against":"EUR-Lex"},"repo_path":"mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers.md","unit_text_sha256":"c8433b10f252590585a87ac77b3e25f7f286e311bfaa4681cc31784a96fabbfa","note":"the unit is a byte-exact part of the act page, whose check record covers it"},"unit":{"locator":"mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/art-3","kind":"article","key":"3","heading":"Article 3, — Means and language for filing complaints","text":"### <a id=\"art-3\"></a>Article 3, — Means and language for filing complaints\n\n1. <a id=\"art-3-p-1\"></a>Crypto-asset service providers shall ensure that clients are able to file complaints by electronic means or in paper form.\n2. <a id=\"art-3-p-2\"></a>Crypto-asset service providers shall ensure that clients are able to file complaints in:\\\n   <a id=\"art-3-p-2-a\"></a>a) the languages used by the crypto-assets service provider to market its services or communicate with clients;\\\n   <a id=\"art-3-p-2-b\"></a>b) the official languages of the [home Member State](https://www.headlesslaw.com/definitions/mica/home-member-state) and host Member States that are also official languages of the Union.\n\n","marks":[],"text_hash":"c8433b10f252590585a87ac77b3e25f7f286e311bfaa4681cc31784a96fabbfa","revision":1}}