Article 25 — Online interface design and organisation

Digital & dataLevel 1RegulationDSAIn forceOfficial source

1.Providers of online platforms shall not design, organise or operate their online interfaces in a way that deceives or manipulates the recipients of their service or in a way that otherwise materially distorts or impairs the ability of the recipients of their service to make free and informed decisions.

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25(2)

2.The prohibition in paragraph 1 shall not apply to practices covered by Directive 2005/29/EC or Regulation (EU) 2016/679.

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25(3)

3.The Commission may issue guidelines on how paragraph 1 applies to specific practices, notably:

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25(3)(a)

(a)giving more prominence to certain choices when asking the recipient of the service for a decision;

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25(3)(b)

(b)repeatedly requesting that the recipient of the service make a choice where that choice has already been made, especially by presenting pop-ups that interfere with the user experience;

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25(3)(c)

(c)making the procedure for terminating a service more difficult than subscribing to it.

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