EBA Q&A 2025_7410 — Q&A — Definition of landline services [Rejected question]

Definition of landline services

Question

What are landline services in this context? Could it include fiber optics (e.g., black fiber)?

Background

The DORA regulation (Article 3(21)) defines an ICT Service as: "Digital and data services provided through ICT systems to one or more internal or external users on an ongoing basis, including hardware as a service and hardware services, which includes the provision of technical support via software or firmware updates by the hardware provider. This excludes traditional analogue telephone services". The preamble (Point 35) clarifies that the definition should be interpreted widely, excluding only traditional analogue telephone services such as Public Switched Telephone Network (PSTN), landline services, Plain Old Telephone Service (POTS), or fixed-line telephone services.

---

Answer

This question has been rejected because to ensure the effectiveness of the Q&A process it focuses on answering questions that are likely to be relevant to a broad set of stakeholders – for example, a large number, broad range or wide geographical distribution – rather than questions which address circumstances which appear likely to be relevant only to the particular circumstances of certain stakeholders or transactions.

For further information on the purpose of this tool and on how to submit questions, please see “Additional background and guidance for asking questions”.

---

Source: EBA original document