--- title: "EBA Q&A 2025_7410 — Q&A — Definition of landline services [Rejected question]" shortTitle: "EBA Q&A 2025_7410 — Q&A — Definition of landline services [Rejected question]" answer_id: EBA_QA_2025_7410 status: "Rejected question" type: qa instrument_type: qa authority: EBA binding: false binding_character: non_binding legal_status: withdrawn regulation: "DORA" dora_level3: true mica_level2: false legal_basis: "Article 3(21) DORA" date: 9 July 2025 source_link: https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2025_7410 lifecycle: "Rejected question" text_version: "EBA Q&A register, 9 July 2025" source_url: "https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2025_7410" check_status: matched verified: true last_checked: 2026-10-26 checked_against: "the EBA publication" source: prepared_by: "not stated in the document" published_by: "EBA" published_in: "EBA Single Rulebook Q&A tool" evidence: prepared_by: "Law firm" locator: "EBA Q&A register entry 2025_7410: no answer; the register names only the 'Type of submitter'" document_type: "qa_question" legal_nature: "not_legislation" addressees: "not stated in the document" dates: published_on: "2025-07-09" question_submitted_on: "2025-04-11" locators: published_on: "EBA Q&A register entry 2025_7410, field 'Rejected publishing date'" question_submitted_on: "EBA Q&A register entry 2025_7410, field 'Submission date'" lifecycle_label: "Rejected question" --- **Question published in the EBA Q&A tool · no answer · not legislation · published 9 Jul 2025 [Rejected question]** *Rejected question · EBA Q&A register, 9 July 2025 · Checked against the EBA publication on 26 Oct 2026 · [Official source](https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2025_7410)* | | | |---|---| | **Full title** | EBA Q&A 2025_7410 — Q&A — Definition of landline services \[Rejected question\] | | **Prepared by** | Not stated in the document | | **Published by** | EBA, in the EBA Single Rulebook Q&A tool | | **Reference** | EBA_QA_2025_7410 | | **Document type** | Q&A | | **Legal nature** | No answer · not legislation | | **Addressees** | Not stated in the document | | **Dates** | Published 9 July 2025; question submitted 11 April 2025 | | **Legal basis** | [Article 3(21)](https://www.headlesslaw.com/dora/articles/3) DORA | | **Related instruments** | None recorded | | **Text on this page** | Word for word — the full text of the EBA publication | **Definition of landline services** ### Question What are landline services in this context? Could it include fiber optics (e.g., black fiber)? ### Background The DORA regulation (Article 3(21)) defines an ICT Service as: "Digital and data services provided through ICT systems to one or more internal or external users on an ongoing basis, including hardware as a service and hardware services, which includes the provision of technical support via software or firmware updates by the hardware provider. This excludes traditional analogue telephone services". The preamble (Point 35) clarifies that the definition should be interpreted widely, excluding only traditional analogue telephone services such as Public Switched Telephone Network (PSTN), landline services, Plain Old Telephone Service (POTS), or fixed-line telephone services. *** ### Answer This question has been rejected because to ensure the effectiveness of the Q&A process it focuses on answering questions that are likely to be relevant to a broad set of stakeholders – for example, a large number, broad range or wide geographical distribution – rather than questions which address circumstances which appear likely to be relevant only to the particular circumstances of certain stakeholders or transactions. For further information on the purpose of this tool and on how to submit questions, please see “Additional background and guidance for asking questions”. *** **Source:** [EBA original document](https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2025_7410) ## Related Level 1 articles - [Article 3 — Definitions](../../../articles/3.md)