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by the EBA, published in its Q&A tool · not legislation · published 29 Aug 2025 [Final Q&A]","attribution":{"prepared_by":"EBA","published_by":"EBA","published_in":"EBA Single Rulebook Q&A tool","document_type":"qa_answer","legal_nature":"not_legislation","addressees":"not stated in the document","dates":{"published_on":"2025-08-29","question_submitted_on":"2024-11-28","locators":{"published_on":"EBA Q&A register entry 2024_7261, field 'Final publishing date'","question_submitted_on":"EBA Q&A register entry 2024_7261, field 'Submission date'"}},"adoption":null}},"provenance":{"official_url":"https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7261","check":{"result":"matched","checked_at":"2026-10-26","against":"the EBA publication"},"repo_path":"spaces/psd2/level-3/q-and-a/eba/eba-qa-2024-7261-obstacles-faced-by-pisps-in-accessing-payment-status.md","body_sha256":"8d52de7fa83762fc869861af73060785d98d8689776fb3a2e0e978b96c8f7584"},"units":[],"markdown":"---\ntitle: \"EBA Q&A 2024_7261 — Q&A — Obstacles Faced by PISPs in Accessing Payment Status [Final Q&A]\"\nshortTitle: \"EBA Q&A 2024_7261 — Q&A — Obstacles Faced by PISPs in Accessing Payment Status [Final Q&A]\"\nanswer_id: EBA_QA_2024_7261\nstatus: \"Final Q&A\"\ntype: qa\ninstrument_type: qa\nauthority: EBA\nbinding: false\nbinding_character: non_binding\nlegal_status: in_force\nregulation: \"PSD2\"\npsd2_level3: true\nmica_level2: false\nlegal_basis: \"Article 66(4) PSD2\"\ndate: 29 August 2025\nsource_link: https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7261\nlifecycle: \"Final Q&A\"\ntext_version: \"EBA Q&A register, 29 August 2025\"\nsource_url: \"https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7261\"\ncheck_status: matched\nverified: true\nlast_checked: 2026-10-26\nchecked_against: \"the EBA publication\"\nsource:\n  prepared_by: \"EBA\"\n  published_by: \"EBA\"\n  published_in: \"EBA Single Rulebook Q&A tool\"\n  evidence:\n    prepared_by: \"Answer prepared by the EBA.\"\n    locator: \"EBA Q&A register entry 2024_7261, field 'Answer prepared by'\"\ndocument_type: \"qa_answer\"\nlegal_nature: \"not_legislation\"\naddressees: \"not stated in the document\"\ndates:\n  published_on: \"2025-08-29\"\n  question_submitted_on: \"2024-11-28\"\n  locators:\n    published_on: \"EBA Q&A register entry 2024_7261, field 'Final publishing date'\"\n    question_submitted_on: \"EBA Q&A register entry 2024_7261, field 'Submission date'\"\nlifecycle_label: \"Final Q&A\"\n---\n\n**Answer by the EBA, published in its Q&A tool · not legislation · published 29 Aug 2025 [Final Q&A]**\n\n*Final Q&A · EBA Q&A register, 29 August 2025 · Checked against the EBA publication on 26 Oct 2026 · [Official source](https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7261)*\n\n| | |\n|---|---|\n| **Full title** | EBA Q&A 2024_7261 — Q&A — Obstacles Faced by PISPs in Accessing Payment Status \\[Final Q&A\\] |\n| **Prepared by** | EBA |\n| **Published by** | EBA, in the EBA Single Rulebook Q&A tool |\n| **Reference** | EBA_QA_2024_7261 |\n| **Document type** | Q&A |\n| **Legal nature** | Not legislation |\n| **Addressees** | Not stated in the document |\n| **Dates** | Published 29 August 2025; question submitted 28 November 2024 |\n| **Legal basis** | Article 66(4) PSD2 |\n| **Related instruments** | None recorded |\n| **Text on this page** | Word for word — the full text of the EBA publication |\n\n**Obstacles Faced by PISPs in Accessing Payment Status Information Under PSD2**\n\n### Question\n\nAre ASPSPs allowed to require PISPs to provide any additional identifier beyond what is specified in Article 35.4.b of the RTS in order to access information about the execution of a payment order?\n\n### Background\n\nIn accordance with Articles 66.4.b of the PSD2, Account Servicing Payment Service Providers (ASPSPs) are required to provide or make available all necessary information on the initiation and execution of payment transactions to Payment Initiation Service Providers (PISPs) upon receipt of a payment order. Specifically, Article 66.4.b mandates that this information be shared with the PISP immediately following the payment initiation, while RTS Article 35.4.b stipulates that all parties involved must include unequivocal references to identify each payment order\n\nAdditionally, Article 36.1.b of the RTS requires that PISPs have access to all relevant information about the initiation and execution of payment orders.\n\nHowever, some ASPSPs, unlike the broader industry standard, impose additional requirements, such as mandating the use of a \"user token\" to access payment execution information.\n\nThis practice conflicts with broader industry standards, where ASPSPs provide the necessary information without imposing similar constraints. Requiring \"user tokens\" undermines the uniformity intended by PSD2, leads to inconsistency among ASPSPs, and hinders PISPs' ability to comply with their obligations under PSD2 and the RTS.\n\n***\n\n### Answer\n\nUnder Article 66(4)(b) of Directive (EU) 2015/2366 (PSD2), Account Servicing Payment Service Providers (ASPSPs) are required to provide Payment Initiation Service Providers (PISPs), “immediately after receipt of the payment order” from the PISP, with all information on the initiation of the payment transaction and all information accessible to the ASPSP regarding the execution of the payment transaction.\n\nThis requirement is also set out in Article 36(1)(b) of Commission Delegated Regulation (EU) 2018/389 (the Delegated Regulation), which specifies that ASPSPs “shall, immediately after receipt of the payment order, provide \\[PISPs\\] with the same information on the initiation and execution of the payment transaction provided or made available to the payment service user when the transaction is initiated directly by the latter”.\n\nAs clarified in Q&A 4601, it follows from the above legal provisions that PISPs are entitled under Article 66(4)(b) PSD2 to the information on the execution status that is accessible to the ASPSP immediately after receipt of the payment order. PSD2 does not require ASPSPs to provide updates at a later stage. While ASPSPs may voluntarily provide such additional updates, they are not legally obliged to do so.\n\nArticle 35(4)(b) of the Delegated Regulation, cited by the submitter, requires that PISPs include a unique reference to the payment transaction initiated. This provision relates to the secure identification and traceability of the transaction during the communication between ASPSPs and PISPs, and does not govern the conditions under which execution status information may be accessed after the transaction has been initiated.\n\nAccordingly, if an ASPSP chooses to provide additional execution status information to PISPs beyond what is required under PSD2, it may define the technical and security conditions for such access. This may include asking for an user token, provided such mechanisms do not obstruct access to the information that ASPSPs are legally required to provide under PSD2.\n\n***\n\n**Source:** [EBA original document](https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7261)\n\n## Related Level 1 articles\n\n- [Article 66 — Rules on access to payment account in the case of payment initiation services](../../../articles/66.md)\n"}