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by the EBA, published in its Q&A tool · not legislation · published 27 Sep 2024 [Final Q&A]","attribution":{"prepared_by":"EBA","published_by":"EBA","published_in":"EBA Single Rulebook Q&A tool","document_type":"qa_answer","legal_nature":"not_legislation","addressees":"not stated in the document","dates":{"published_on":"2024-09-27","question_submitted_on":"2024-06-04","locators":{"published_on":"EBA Q&A register entry 2024_7103, field 'Final publishing date'","question_submitted_on":"EBA Q&A register entry 2024_7103, field 'Submission date'"}},"adoption":null}},"provenance":{"official_url":"https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7103","check":{"result":"matched","checked_at":"2026-10-26","against":"the EBA publication"},"repo_path":"spaces/psd2/level-3/q-and-a/eba/eba-qa-2024-7103-revocation-of-aspsp-s-exemption-from-the-contingency.md","body_sha256":"5630e58fa3bc104e52602cd89d1b018b891a19e0f76637998e1dbee5dfd79b51"},"units":[],"markdown":"---\ntitle: \"EBA Q&A 2024_7103 — Q&A — Revocation of ASPSP's Exemption from the Contingency [Final Q&A]\"\nshortTitle: \"EBA Q&A 2024_7103 — Q&A — Revocation of ASPSP's Exemption from the Contingency [Final Q&A]\"\nanswer_id: EBA_QA_2024_7103\nstatus: \"Final Q&A\"\ntype: qa\ninstrument_type: qa\nauthority: EBA\nbinding: false\nbinding_character: non_binding\nlegal_status: in_force\nregulation: \"PSD2\"\npsd2_level3: true\nmica_level2: false\nlegal_basis: \"PSD2\"\ndate: 27 September 2024\nsource_link: https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7103\nlifecycle: \"Final Q&A\"\ntext_version: \"EBA Q&A register, 27 September 2024\"\nsource_url: \"https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7103\"\ncheck_status: matched\nverified: true\nlast_checked: 2026-10-26\nchecked_against: \"the EBA publication\"\nsource:\n  prepared_by: \"EBA\"\n  published_by: \"EBA\"\n  published_in: \"EBA Single Rulebook Q&A tool\"\n  evidence:\n    prepared_by: \"Answer prepared by the EBA.\"\n    locator: \"EBA Q&A register entry 2024_7103, field 'Answer prepared by'\"\ndocument_type: \"qa_answer\"\nlegal_nature: \"not_legislation\"\naddressees: \"not stated in the document\"\ndates:\n  published_on: \"2024-09-27\"\n  question_submitted_on: \"2024-06-04\"\n  locators:\n    published_on: \"EBA Q&A register entry 2024_7103, field 'Final publishing date'\"\n    question_submitted_on: \"EBA Q&A register entry 2024_7103, field 'Submission date'\"\nlifecycle_label: \"Final Q&A\"\n---\n\n**Answer by the EBA, published in its Q&A tool · not legislation · published 27 Sep 2024 [Final Q&A]**\n\n*Final Q&A · EBA Q&A register, 27 September 2024 · Checked against the EBA publication on 26 Oct 2026 · [Official source](https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7103)*\n\n| | |\n|---|---|\n| **Full title** | EBA Q&A 2024_7103 — Q&A — Revocation of ASPSP's Exemption from the Contingency \\[Final Q&A\\] |\n| **Prepared by** | EBA |\n| **Published by** | EBA, in the EBA Single Rulebook Q&A tool |\n| **Reference** | EBA_QA_2024_7103 |\n| **Document type** | Q&A |\n| **Legal nature** | Not legislation |\n| **Addressees** | Not stated in the document |\n| **Dates** | Published 27 September 2024; question submitted 4 June 2024 |\n| **Legal basis** | PSD2 |\n| **Related instruments** | None recorded |\n| **Text on this page** | Word for word — the full text of the EBA publication |\n\n**Revocation of ASPSP's Exemption from the Contingency Mechanism due to Prolonged Service Disruption**\n\n### Question\n\nIn a scenario where an incident lasting more than two consecutive weeks preventing Payment Service Users (PSUs) from initiating their payments through a dedicated interface, considering that the Account Servicing Payment Service Provider (ASPSP) has an exemption from the contingency mechanism under Regulation (EU) 2018/389, and the National Competent Authority (NCA) has been notified about the incident:\n\nShould the National Competent Authority (NCA) revoke the ASPSP's exemption from the contingency mechanism?\n\n### Background\n\nThe contingency measures, commonly referred to as a fallback mechanism, ensures that PSUs can continue to initiate payments and access account information in the event that the dedicated interface provided by the ASPSP becomes unavailable.\n\nUnder specific circumstances, ASPSPs may be granted an exemption from this requirement by the NCA. This exemption is contingent upon the ASPSP demonstrating that its dedicated interface meets stringent availability and performance criteria. However, if the dedicated interface fails for an extended period, the reliability of the ASPSP’s systems and its adherence to regulatory obligations come into question. In a scenario where an incident causes the dedicated interface to be unavailable for more than two consecutive weeks, this extended downtime presents significant challenges. Despite requesting the NCA to revoke the exemption, an evasive response where that does not address the issue, calls into question the objectivity of the Regulation.\n\nIn the light of a prolonged incident and its serious implications, in accordance with RTS (EU) 2018/389, specifically Article 33, which addresses the contingency measures for a dedicated interface, paragraph 7: “Competent authorities shall revoke the exemption referred to in paragraph 6 where the conditions (a) and (d) are not met by the account servicing payment service providers for more than 2 consecutive calendar weeks. Competent authorities shall inform EBA of this revocation and shall ensure that the account servicing payment service provider establishes, within the shortest possible time and at the latest within 2 months, the contingency mechanism referred to in paragraph 4.”\n\n***\n\n### Answer\n\nArticle 33(7) of the Delegated Regulation (EU) 2018/389 specifies that competent authorities shall revoke the exemption from the obligation to set up the contingency mechanism where the conditions (i) for the dedicated interface to comply with all the obligations for dedicated interfaces set out in Article 32 and (ii) any problem related to the dedicated interface has not been resolved without undue delay, are not met by the account servicing payment service providers for more than two consecutive calendar weeks.\n\nAccordingly, where an incident causes general unavailability of the dedicated interface of an account servicing payment service provider for more than two consecutive calendar weeks, while at the same time the interface made available to the payment service user for directly accessing its payment account online is available, the competent authority shall revoke the exemption from the obligation to set up the contingency mechanism under Article 33(6) of the Delegated Regulation.\n\n***\n\n**Source:** [EBA original document](https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7103)\n"}