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---
title: "EBA Q&A 2018_4071 — Q&A — Communication plans to inform payment service providers [Final Q&A]"
shortTitle: "EBA Q&A 2018_4071 — Q&A — Communication plans to inform payment service providers [Final Q&A]"
answer_id: EBA_QA_2018_4071
status: "Final Q&A"
type: qa
instrument_type: qa
authority: EBA
binding: false
binding_character: non_binding
legal_status: in_force
regulation: "PSD2"
psd2_level3: true
mica_level2: false
legal_basis: "Article 98(1) PSD2"
date: 8 February 2019
source_link: https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2018_4071
lifecycle: "Final Q&A"
text_version: "EBA Q&A register, 8 February 2019"
source_url: "https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2018_4071"
check_status: matched
verified: true
last_checked: 2026-10-26
checked_against: "the EBA publication"
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  prepared_by: "EBA"
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    prepared_by: "Answer prepared by the EBA."
    locator: "EBA Q&A register entry 2018_4071, field 'Answer prepared by'"
document_type: "qa_answer"
legal_nature: "not_legislation"
addressees: "not stated in the document"
dates:
  published_on: "2019-02-08"
  question_submitted_on: "2018-07-03"
  locators:
    published_on: "EBA Q&A register entry 2018_4071, field 'Final publishing date'"
    question_submitted_on: "EBA Q&A register entry 2018_4071, field 'Submission date'"
lifecycle_label: "Final Q&A"
---

**Answer by the EBA, published in its Q&A tool · not legislation · published 8 Feb 2019 [Final Q&A]**

*Final Q&A · EBA Q&A register, 8 February 2019 · Checked against the EBA publication on 26 Oct 2026 · [Official source](https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2018_4071)*

| | |
|---|---|
| **Full title** | EBA Q&A 2018_4071 — Q&A — Communication plans to inform payment service providers \[Final Q&A\] |
| **Prepared by** | EBA |
| **Published by** | EBA, in the EBA Single Rulebook Q&A tool |
| **Reference** | EBA_QA_2018_4071 |
| **Document type** | Q&A |
| **Legal nature** | Not legislation |
| **Addressees** | Not stated in the document |
| **Dates** | Published 8 February 2019; question submitted 3 July 2018 |
| **Legal basis** | Article 98(1) PSD2 |
| **Related instruments** | None recorded |
| **Text on this page** | Word for word — the full text of the EBA publication |

**Communication plans to inform payment service providers making use of the dedicated interface**

### Question

Is it sufficient to publish the measures to restore the system and the further descriptions on the website in an area, which is secured by the certificates of the payment service providers?

### Background

ASPSP has to inform payment service providers about unavailability of the dedicated interface. The link to the secured area on website has to be published in documentation of the dedicated interface. This should lead the payment service providers to observe the website of the ASPSP. This would be the general way to inform payment service provider.

***

### Answer

Article 33(1) and (2) of the Commission Delegated Regulation (EU) 2018/389 refer to the requirement for account servicing payment service providers (ASPSPs) to include, in the design of the dedicated interface, a strategy and contingency measures which include communication plans in the event the dedicated interface was not working - “to inform payment service providers making use of the dedicated interface of measures to restore the system and a description of the immediately available alternative options”. The objective of the requirement is to minimise any disruption to payment service providers (PSPs) using the dedicated interface by informing them of alternative options and measures being taken to restore the functioning of the interface.

Such information should be visible to PSPs using the dedicated interface and easily accessible to them. An area on the website of the ASPSP may be sufficient, provided that it is easy to find and PSPs are duly informed about it, for instance on the ASPSPs’ website or support function, and how it can be accessed (e.g. via an easy perceivable link to the corresponding page on the ASPSP’s webpage or via the documentation of the dedicated interface, provided that this documentation is easy to find). This is without prejudice to the separate requirement under Article 36 (2) of the Delegated Regulation, which requires ASPSPs to send a notification message to the PSP in case of an unexpected event or error occurring during the process of identification, authentication, or the exchange of the data elements.

***

**Source:** [EBA original document](https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2018_4071)

## Related Level 1 articles

- [Article 98 — Regulatory technical standards on authentication and communication](../../../articles/98.md)