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---
title: "ESMA Q&A 1775 — Q&A — Recording of telephone conversations and electronic [Answer Published]"
shortTitle: "ESMA Q&A 1775 — Q&A — Recording of telephone conversations and electronic [Answer Published]"
answer_id: ESMA_QA_1775
topic: "Recording of telephone conversations and electronic communications"
status: "Answer Published"
type: qa
instrument_type: qa
authority: ESMA
binding: false
binding_character: non_binding
legal_status: in_force
regulation: "MiFIR"
mifir_level3: true
mica_level2: false
legal_basis: "MiFIR"
date: 10 October 2016
source_link: https://www.esma.europa.eu/publications-data/questions-answers/1775
lifecycle: "Answer Published"
text_version: "ESMA Q&A register, 10 October 2016"
source_url: "https://www.esma.europa.eu/publications-data/questions-answers/1775"
check_status: matched
verified: true
last_checked: 2026-10-26
checked_against: "the ESMA publication"
source:
  prepared_by: "ESMA"
  published_by: "ESMA"
  published_in: "ESMA Q&A tool"
  evidence:
    prepared_by: "ESMA Answer"
    locator: "ESMA Q&A entry ESMA_QA_1775: field 'ESMA Answer', no 'Answer provided by' line"
document_type: "qa_answer"
legal_nature: "not_legislation"
addressees: "not stated in the document"
dates:
  published_on: "2016-10-10"
  question_submitted_on: "2016-10-10"
  locators:
    published_on: "ESMA Q&A Excel export ESMA_QA_1775, column 'Esma responses', date line"
    question_submitted_on: "ESMA Q&A Excel export ESMA_QA_1775, column 'Date of submission'"
lifecycle_label: "Answer Published"
---

**Answer by ESMA, published in its Q&A tool · not legislation · published 10 Oct 2016 [Answer Published]**

*Answer Published · ESMA Q&A register, 10 October 2016 · Checked against the ESMA publication on 26 Oct 2026 · [Official source](https://www.esma.europa.eu/publications-data/questions-answers/1775)*

| | |
|---|---|
| **Full title** | ESMA Q&A 1775 — Q&A — Recording of telephone conversations and electronic \[Answer Published\] |
| **Prepared by** | ESMA |
| **Published by** | ESMA, in the ESMA Q&A tool |
| **Reference** | ESMA_QA_1775 |
| **Document type** | Q&A |
| **Legal nature** | Not legislation |
| **Addressees** | Not stated in the document |
| **Dates** | Published 10 October 2016; question submitted 10 October 2016 |
| **Legal basis** | MiFIR |
| **Related instruments** | None recorded |
| **Text on this page** | Word for word — the full text of the ESMA publication |

**Recording of telephone conversations and electronic communications**

### Question

MiFID II enables clients to request access to records of their telephone conversations and electronic communications with the firm. Does this right also cover internal communications within the firm?

***

### Answer

\[ESMA 35-43-349 MiFID II Investor protection Q&As Ch 3, question 9\]

MiFID II states that records kept in accordance with Article 16(7) of MiFID II shall be provided to the client involved upon request. This extends to internal conversations and communications between employees and contractors of the firm which relate to the provision of the client’s order.

***

**Source:** [ESMA original document](https://www.esma.europa.eu/publications-data/questions-answers/1775)