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---
title: "ESMA Q&A 1779 — Q&A — Recording of telephone conversations and electronic [Answer Published]"
shortTitle: "ESMA Q&A 1779 — Q&A — Recording of telephone conversations and electronic [Answer Published]"
answer_id: ESMA_QA_1779
topic: "Recording of telephone conversations and electronic communications"
status: "Answer Published"
type: qa
instrument_type: qa
authority: ESMA
binding: false
binding_character: non_binding
legal_status: in_force
regulation: "MiFID II"
mifid_level3: true
mica_level2: false
legal_basis: "MiFID II"
date: 3 October 2017
source_link: https://www.esma.europa.eu/publications-data/questions-answers/1779
lifecycle: "Answer Published"
text_version: "ESMA Q&A register, 3 October 2017"
source_url: "https://www.esma.europa.eu/publications-data/questions-answers/1779"
check_status: matched
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last_checked: 2026-10-26
checked_against: "the ESMA publication"
source:
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  published_by: "ESMA"
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document_type: "qa_answer"
legal_nature: "not_legislation"
addressees: "not stated in the document"
dates:
  published_on: "2017-10-03"
  question_submitted_on: "2017-10-03"
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    question_submitted_on: "ESMA Q&A Excel export ESMA_QA_1779, column 'Date of submission'"
lifecycle_label: "Answer Published"
---

**Answer by ESMA, published in its Q&A tool · not legislation · published 3 Oct 2017 [Answer Published]**

*Answer Published · ESMA Q&A register, 3 October 2017 · Checked against the ESMA publication on 26 Oct 2026 · [Official source](https://www.esma.europa.eu/publications-data/questions-answers/1779)*

| | |
|---|---|
| **Full title** | ESMA Q&A 1779 — Q&A — Recording of telephone conversations and electronic \[Answer Published\] |
| **Prepared by** | ESMA |
| **Published by** | ESMA, in the ESMA Q&A tool |
| **Reference** | ESMA_QA_1779 |
| **Document type** | Q&A |
| **Legal nature** | Not legislation |
| **Addressees** | Not stated in the document |
| **Dates** | Published 3 October 2017; question submitted 3 October 2017 |
| **Legal basis** | MiFID II |
| **Related instruments** | None recorded |
| **Text on this page** | Word for word — the full text of the ESMA publication |

**Recording of telephone conversations and electronic communications**

### Question

What is the applicable scope of the record keeping requirements set out in Article 16(7) of MiFID II in terms of products and services?

***

### Answer

\[ESMA35-43-349 MiFID II Q&As on Investor protection Ch.3, question 13\]

The requirements set out in Article 16(7) of MiFID II and the related Article 76 of the MiFID II Delegated Regulation apply “at least” to the provision of services (1), (2) and (3) included in Annex I, Section A of MiFID II.

Article 16(7) only requires the recording of communications in relation to the client order services mentioned above. However, the second subparagraph of Article 16(7) also requires those conversations and communications that are “intended to result in” the provision of these services to be recorded. In practice, other investment services like investment advice (paragraph (5) of Annex I, Section A) may be provided at the point when there is an intention to provide a client order services. In this case, the content of the advisory service would need to be recorded, as it would de facto be in scope of Article 16(7) of MiFID II.

ESMA notes that Members States may also decide to extend the requirements further to other MiFID services, or non-MiFID services and products.

***

**Source:** [ESMA original document](https://www.esma.europa.eu/publications-data/questions-answers/1779)