--- title: "Article 75 — Extra-judicial mechanism for consumers complaints" type: regulation legal_status: in_force source: "https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02014L0065-20260606" source_retrieved: 2026-09-28 shortTitle: "Article 75 — Extra-judicial mechanism for consumers complaints" instrument_type: level1_directive authority: Commission binding: true binding_character: binding mica_level2: false legal_basis: "Directive 2014/65/EU" instrument: mifid2 celex: "32014L0065" regulation: MiFID II regulation-full: "Directive 2014/65/EU" article: 75 status: in_force object_id: eu.mifid2.legal_text.article.75 text_version: "Consolidated version of 6 June 2026" source_url: "https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02014L0065-20260606" check_status: matched verified: true last_checked: 2026-10-26 --- *In force · Consolidated version of 6 June 2026 · Checked against EUR-Lex on 26 Oct 2026 · [Official source](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02014L0065-20260606)* 1. Member States shall ensure the setting-up of efficient and effective complaints and redress procedures for the out-of-court settlement of consumer disputes concerning the provision of investment and ancillary services provided by investment firms, using existing bodies where appropriate. Member States shall further ensure that all investment firms adhere to one or more such bodies implementing such complaint and redress procedures. 2. Member States shall ensure that those bodies actively cooperate with their counterparts in other Member States in the resolution of cross-border disputes. 3. The competent authorities shall notify ESMA of the complaint and redress procedures referred to in paragraph 1 which are available under its jurisdictions. ESMA shall publish and keep up-to-date a list of all extra-judicial mechanisms on its website. *** [Title VI — Competent authorities](../titles/vi.md) · [← Article 74](74.md) · [Article 76 →](76.md)