{"release":{"id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","published":"2026-11-01T16:41:30Z","pinned":false},"limits":{"coverage":{"history":"current_only","held_since":"2026-10-26","gaps":[],"covered":["2025/293 — RTS — ART Complaints Handling [in force] L2"],"not_covered":["national guidance","court decisions"]},"freshness":{"release_id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","release_published":"2026-11-01T16:41:30Z","checked_at":"2026-10-26","checked_against":"EUR-Lex"},"truncation":null,"failures":[],"incomplete":[]},"page":{"path":"/mica/level-2/rts/rts-on-complaints-handling-procedures-for-issuers-of-arts/articles/6","url":"https://www.headlesslaw.com/mica/level-2/rts/rts-on-complaints-handling-procedures-for-issuers-of-arts/articles/6","title":"Article 6 — Specific provisions for complaints handling involving third-party 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Delegated Regulation (EU) 2025/293 · binding · OJ L, 2025/293, 13.2.2025 · dated 30 Sep 2024 [in force]","attribution":{"prepared_by":"European Commission","published_by":"Publications Office of the EU","published_in":"Official Journal of the European Union","document_type":"delegated_regulation","legal_nature":"binding_adopted","addressees":"not stated in the document","dates":{"document_date":"2024-09-30","published_on":"2025-02-13","entry_into_force":"2025-03-05","locators":{"document_date":"CELLAR 32025R0293 work_date_document","published_on":"CELLAR 32025R0293 official-journal-act_date_publication","entry_into_force":"CELLAR 32025R0293 resource_legal_date_entry-into-force (earliest)"}},"adoption":null},"context":{"act":{"work_id":"mica/level-2/rts/rts-on-complaints-handling-procedures-for-issuers-of-arts","path":"/mica/level-2/rts/rts-on-complaints-handling-procedures-for-issuers-of-arts","name":"Commission Delegated Regulation (EU) 2025/293","number":"2025/293","celex":"32025R0293","title_official":"COMMISSION DELEGATED REGULATION (EU) 2025/293 of 30 September 2024 supplementing Regulation (EU) 2023/1114 of the European Parliament and of the Council with regard to regulatory technical standards specifying the requirements, templates and procedures for the handling of complaints relating to asset referenced tokens (Text with EEA relevance)","document_date":"2024-09-30"},"position":{"kind":"article","key":"6","index":6,"articles":7,"annexes":1},"prev":{"path":"/mica/level-2/rts/rts-on-complaints-handling-procedures-for-issuers-of-arts/articles/5","key":"5","title":"Article 5 — Procedure to investigate complaints and communicate the outcome of the investigations to complainants"},"next":{"path":"/mica/level-2/rts/rts-on-complaints-handling-procedures-for-issuers-of-arts/articles/7","key":"7","title":"Article 7 — Entry into force"},"act_anchor":"#art-6"}},"provenance":{"official_url":"https://eur-lex.europa.eu/eli/reg_del/2025/293/oj/eng","check":{"result":"matched","checked_at":"2026-10-26","against":"EUR-Lex"},"repo_path":"mica/level-2/rts/rts-on-complaints-handling-procedures-for-issuers-of-arts.md","unit_text_sha256":"78c104470dd1ef730f1593c9aa8a8c647c0da31f37a22a5f983aac2dabb498b6","note":"the unit is a byte-exact part of the act page, whose check record covers it"},"unit":{"locator":"mica/level-2/rts/rts-on-complaints-handling-procedures-for-issuers-of-arts/art-6","kind":"article","key":"6","heading":"Article 6 — Specific provisions for complaints handling involving third-party entities","text":"### <a id=\"art-6\"></a>Article 6 — Specific provisions for complaints handling involving third-party entities\n\n1. <a id=\"art-6-p-1\"></a>Where the tokens have been distributed, totally or partially, through third-party entities, issuers of asset-referenced tokens shall ensure that:\\\n   <a id=\"art-6-p-1-a\"></a>a) the third-party entities notify them in a timely manner of any complaints received regarding the distribution of such tokens and transfer them to the issuer of asset-referenced tokens that shall assess such complaints;\\\n   <a id=\"art-6-p-1-b\"></a>b) they notify the third-party entities distributing such tokens in a timely manner of any complaints received by the issuer of asset-referenced tokens regarding the distribution of those tokens.\\\\\n2. <a id=\"art-6-p-2\"></a>The third-party entities shall:\\\n   <a id=\"art-6-p-2-a\"></a>a) allow complainants to:\\\n   <a id=\"art-6-p-2-a-i\"></a>i) submit complaints by electronic means or in paper form;\\\n   <a id=\"art-6-p-2-a-ii\"></a>ii) file complaints free of charge;\\\n   <a id=\"art-6-p-2-b\"></a>b) acknowledge receipt of a complaint regarding the distribution of such tokens clearly mentioning the date of its receipt and, where an electronic complaint form is filed, provide the complainant with a copy of the complaint;\\\n   <a id=\"art-6-p-2-c\"></a>c) provide the contact details of issuers of asset-referenced tokens to the complainant, to allow the complainant to have the option to file complaints directly with issuers of asset-referenced tokens;\\\n   <a id=\"art-6-p-2-d\"></a>d) develop and make available to holders of asset-referenced tokens the same template for filing complaints as the issuer of asset-referenced tokens, using the template set out in the Annex;\\\n   <a id=\"art-6-p-2-e\"></a>e) record internally, in an appropriate manner through a secure electronic register, all complaints received and any measures taken in response thereto for a reasonable period of time and in any event no longer than permitted under national timing requirements, where applicable;\\\n   <a id=\"art-6-p-2-f\"></a>f) provide the complainant with a privacy notice to accompany the template set out in the Annex to this Regulation, in accordance with Articles 13 and 14 of Regulation (EU) 2016/679.\\\\\n\n","marks":[],"text_hash":"78c104470dd1ef730f1593c9aa8a8c647c0da31f37a22a5f983aac2dabb498b6","revision":1}}