{"release":{"id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","published":"2026-11-01T16:41:30Z","pinned":false},"limits":{"coverage":{"history":"current_only","held_since":"2026-10-26","gaps":[],"covered":["2025/294 — RTS — CASP Complaints Handling [in force] L2"],"not_covered":["national guidance","court decisions"]},"freshness":{"release_id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","release_published":"2026-11-01T16:41:30Z","checked_at":"2026-10-26","checked_against":"EUR-Lex"},"truncation":null,"failures":[],"incomplete":[]},"page":{"path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/articles/8","url":"https://www.headlesslaw.com/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/articles/8","title":"Article 8 — Procedures to ensure consistent 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Delegated Regulation (EU) 2025/294 · binding · OJ L, 2025/294, 13.2.2025 · dated 1 Oct 2024 [in force]","attribution":{"prepared_by":"European Commission","published_by":"Publications Office of the EU","published_in":"Official Journal of the European Union","document_type":"delegated_regulation","legal_nature":"binding_adopted","addressees":"not stated in the document","dates":{"document_date":"2024-10-01","published_on":"2025-02-13","entry_into_force":"2025-03-05","locators":{"document_date":"CELLAR 32025R0294 work_date_document","published_on":"CELLAR 32025R0294 official-journal-act_date_publication","entry_into_force":"CELLAR 32025R0294 resource_legal_date_entry-into-force (earliest)"}},"adoption":null},"context":{"act":{"work_id":"mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers","path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers","name":"Commission Delegated Regulation (EU) 2025/294","number":"2025/294","celex":"32025R0294","title_official":"COMMISSION DELEGATED REGULATION (EU) 2025/294 of 1 October 2024 supplementing Regulation (EU) 2023/1114 of the European Parliament and of the Council with regard to regulatory technical standards specifying the requirements, templates and procedures for the handling of complaints by the crypto-asset service providers (Text with EEA relevance)","document_date":"2024-10-01"},"position":{"kind":"article","key":"8","index":8,"articles":9,"annexes":1},"prev":{"path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/articles/7","key":"7","title":"Article 7 — Communication with complainants"},"next":{"path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/articles/9","key":"9","title":"Article 9 — Entry into force"},"act_anchor":"#art-8"}},"provenance":{"official_url":"https://eur-lex.europa.eu/eli/reg_del/2025/294/oj/eng","check":{"result":"matched","checked_at":"2026-10-26","against":"EUR-Lex"},"repo_path":"mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers.md","unit_text_sha256":"3e68c9ae8101246a497cd6e371d39d9400991961aaccd70dcf880cabd2948cf9","note":"the unit is a byte-exact part of the act page, whose check record covers it"},"unit":{"locator":"mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/art-8","kind":"article","key":"8","heading":"Article 8 — Procedures to ensure consistent complaints-handling","text":"### <a id=\"art-8\"></a>Article 8 — Procedures to ensure consistent complaints-handling\n\nCrypto-asset service providers shall analyse on a continuous basis complaints-handling data. Such data shall include all of the following:\\\n<a id=\"art-8-p-a\"></a>a) the average processing time, for the relevant period under consideration, for each step of the complaints handling procedure, including acknowledgement, investigation, response time;\\\n<a id=\"art-8-p-b\"></a>b) the number of complaints received, for the relevant period under consideration, and for each step of the complaints handling procedure, the number of complaints where the crypto asset service provider did not comply with the maximum time limits set out in its complaints handling procedure;\\\n<a id=\"art-8-p-c\"></a>c) the categories of the topics to which complaints relate;\\\n<a id=\"art-8-p-d\"></a>d) outcomes of investigations.\n\n","marks":[],"text_hash":"3e68c9ae8101246a497cd6e371d39d9400991961aaccd70dcf880cabd2948cf9","revision":1}}