{"release":{"id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","published":"2026-11-01T16:41:30Z","pinned":false},"limits":{"coverage":{"history":"current_only","held_since":"2026-10-26","gaps":[],"covered":["2025/294 — RTS — CASP Complaints Handling [in force] L2"],"not_covered":["national guidance","court decisions"]},"freshness":{"release_id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","release_published":"2026-11-01T16:41:30Z","checked_at":"2026-10-26","checked_against":"EUR-Lex"},"truncation":null,"failures":[],"incomplete":[]},"page":{"path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/articles/7","url":"https://www.headlesslaw.com/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/articles/7","title":"Article 7 — Communication with 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Delegated Regulation (EU) 2025/294 · binding · OJ L, 2025/294, 13.2.2025 · dated 1 Oct 2024 [in force]","attribution":{"prepared_by":"European Commission","published_by":"Publications Office of the EU","published_in":"Official Journal of the European Union","document_type":"delegated_regulation","legal_nature":"binding_adopted","addressees":"not stated in the document","dates":{"document_date":"2024-10-01","published_on":"2025-02-13","entry_into_force":"2025-03-05","locators":{"document_date":"CELLAR 32025R0294 work_date_document","published_on":"CELLAR 32025R0294 official-journal-act_date_publication","entry_into_force":"CELLAR 32025R0294 resource_legal_date_entry-into-force (earliest)"}},"adoption":null},"context":{"act":{"work_id":"mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers","path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers","name":"Commission Delegated Regulation (EU) 2025/294","number":"2025/294","celex":"32025R0294","title_official":"COMMISSION DELEGATED REGULATION (EU) 2025/294 of 1 October 2024 supplementing Regulation (EU) 2023/1114 of the European Parliament and of the Council with regard to regulatory technical standards specifying the requirements, templates and procedures for the handling of complaints by the crypto-asset service providers (Text with EEA relevance)","document_date":"2024-10-01"},"position":{"kind":"article","key":"7","index":7,"articles":9,"annexes":1},"prev":{"path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/articles/6","key":"6","title":"Article 6 — Decisions"},"next":{"path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/articles/8","key":"8","title":"Article 8 — Procedures to ensure consistent complaints-handling"},"act_anchor":"#art-7"}},"provenance":{"official_url":"https://eur-lex.europa.eu/eli/reg_del/2025/294/oj/eng","check":{"result":"matched","checked_at":"2026-10-26","against":"EUR-Lex"},"repo_path":"mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers.md","unit_text_sha256":"b3ebf7cbe15a02937018cc6b86ac7d1e047fa4531a4c15e9fb98708156108bf1","note":"the unit is a byte-exact part of the act page, whose check record covers it"},"unit":{"locator":"mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/art-7","kind":"article","key":"7","heading":"Article 7 — Communication with complainants","text":"### <a id=\"art-7\"></a>Article 7 — Communication with complainants\n\n1. <a id=\"art-7-p-1\"></a>When handling complaints, crypto-asset service providers shall communicate with complainants in a clear and plain language that is easy for complainants to understand.\n2. <a id=\"art-7-p-2\"></a>Any communication made by the crypto-asset service provider under Articles 4, 5 and6 that is addressed to a complainant shall be made in the language in which the complainant filed its complaint provided that the language used by the complainant is one of the languages referred to in Article 3(2). The communication shall be made in writing by electronic means, or upon the complainant’s request, in paper form.\n\n","marks":[],"text_hash":"b3ebf7cbe15a02937018cc6b86ac7d1e047fa4531a4c15e9fb98708156108bf1","revision":1}}