{"release":{"id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","published":"2026-11-01T16:41:30Z","pinned":false},"limits":{"coverage":{"history":"current_only","held_since":"2026-10-26","gaps":[],"covered":["2025/294 — RTS — CASP Complaints Handling [in force] L2"],"not_covered":["national guidance","court decisions"]},"freshness":{"release_id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","release_published":"2026-11-01T16:41:30Z","checked_at":"2026-10-26","checked_against":"EUR-Lex"},"truncation":null,"failures":[],"incomplete":[]},"page":{"path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/annexes/annex","url":"https://www.headlesslaw.com/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/annexes/annex","title":"ANNEX — TEMPLATE FOR THE FILING OF 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Delegated Regulation (EU) 2025/294 · binding · OJ L, 2025/294, 13.2.2025 · dated 1 Oct 2024 [in force]","attribution":{"prepared_by":"European Commission","published_by":"Publications Office of the EU","published_in":"Official Journal of the European Union","document_type":"delegated_regulation","legal_nature":"binding_adopted","addressees":"not stated in the document","dates":{"document_date":"2024-10-01","published_on":"2025-02-13","entry_into_force":"2025-03-05","locators":{"document_date":"CELLAR 32025R0294 work_date_document","published_on":"CELLAR 32025R0294 official-journal-act_date_publication","entry_into_force":"CELLAR 32025R0294 resource_legal_date_entry-into-force (earliest)"}},"adoption":null},"context":{"act":{"work_id":"mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers","path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers","name":"Commission Delegated Regulation (EU) 2025/294","number":"2025/294","celex":"32025R0294","title_official":"COMMISSION DELEGATED REGULATION (EU) 2025/294 of 1 October 2024 supplementing Regulation (EU) 2023/1114 of the European Parliament and of the Council with regard to regulatory technical standards specifying the requirements, templates and procedures for the handling of complaints by the crypto-asset service providers (Text with EEA relevance)","document_date":"2024-10-01"},"position":{"kind":"annex","key":"annex","index":1,"articles":9,"annexes":1},"prev":{"path":"/mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/articles/9","key":"9","title":"Article 9 — Entry into force"},"next":null,"act_anchor":"#annex"}},"provenance":{"official_url":"https://eur-lex.europa.eu/eli/reg_del/2025/294/oj/eng","check":{"result":"matched","checked_at":"2026-10-26","against":"EUR-Lex"},"repo_path":"mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers.md","unit_text_sha256":"cd60568b2a8f3e45d1f5a39e7caae6274db1a2761831eab902f4ed68124a4d8d","note":"the unit is a byte-exact part of the act page, whose check record covers it"},"unit":{"locator":"mica/level-2/rts/regulatory-technical-standards-complaints-handling-crypto-asset-service-providers/annex","kind":"annex","key":"annex","heading":"ANNEX — TEMPLATE FOR THE FILING OF COMPLAINTS","text":"### ANNEX — TEMPLATE FOR THE FILING OF COMPLAINTS\n\n**FILING OF A COMPLAINT** _(to be sent by the_ [_client_](https://www.headlesslaw.com/definitions/mica/client) _to the crypto-asset service provider)_\n\n#### 1.a. Information about the complainant\n\nLast name/Legal entity name: ...\\\nFirst name: ...\\\nEUID or if not available national Registration or ID number: ...\\\nLegal Entity Identifier (if available): ...\\\nClient reference (if available): ...\\\nAddress (street, number, floor) (for legal entities, registered office): ...\\\nPostcode: ...\\\nCity: ...\\\nCountry: ...\\\nTelephone: ...\\\nEmail address: …\n\n#### 1.b. Contact details (if different from 1.a)\n\nLast name/Legal entity name: ...\\\nFirst name: ...\\\nAddress (street, number, floor) (for legal entities, registered office): ...\\\nPostcode: ...\\\nCity: ...\\\nCountry: ...\\\nTelephone: ...\\\nEmail address: …\n\n#### 2.a. Information about the legal representative (if applicable)\n\n_(a power of attorney or other official document as proof of the appointment of the representative to be provided as an attachment to this form)_\n\nLast name/Legal entity name: ...\\\nFirst name: ...\\\nRegistration number and LEI (if available): ...\\\nAddress (street, number, floor) (For legal entities, registered office)\\\n... \\\nPostcode: ...\\\nCity: ...\\\nCountry: ...\\\nTelephone: ...\\\nEmail address: …\n\n#### 2.b. Contact details (if different from 2.a)\n\nLast name/Legal entity name: ...\\\nFirst name: ...\\\nAddress: street, number, floor (For firms registered office)\\\n... \\\nPostcode: ...\\\nCity: ...\\\nCountry: ...\\\nTelephone: ...\\\nEmail: …\n\n#### 3. Information about the complaint\n\n**3.a. Full reference of the crypto-asset service to which the complaint relates** _(i.e. name of the crypto-asset service provider, crypto-asset service reference number, or other references of the relevant transactions …)_\n\n...\n\n...\n\n...\n\n***\n\n**3.b. Description of the complaint’s subject-matter**\n\n...\n\n...\n\n...\n\nPlease provide any documentation supporting the facts mentioned.\n\n**3.c. Date(s) of the facts that have led to the complaint**\n\n...\n\n...\n\n...\n\n**3.d. Description of damage, loss or detriment caused (where relevant)**\n\n...\n\n...\n\n...\n\n**3.e. Other comments or relevant information (where relevant)**\n\n...\n\n...\n\n...\n\nIn \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_(place) on \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_(date)\n\n**SIGNATURE**\\\n**COMPLAINANT/LEGAL REPRESENTATIVE OF THE COMPLAINANT**\n\nDocumentation provided (please check the appropriate box):\n\n|                                                                                                |   |\n| | - |\n| Power of attorney or other official document as proof of the appointment of the representative | ? |\n| Copy of the contractual documents of the investments to which the complaint relates            | ? |\n| Other documents supporting the complaint:                                                       | ? |\n\n...\n\n...\n\n...\n\n","marks":[],"text_hash":"cd60568b2a8f3e45d1f5a39e7caae6274db1a2761831eab902f4ed68124a4d8d","revision":1}}