--- title: "Article 108 — Complaints-handling by competent authorities" type: regulation legal_status: in_force source: "https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02023R1114-20240109" shortTitle: "Article 108 — Complaints-handling by competent authorities" instrument_type: level1_regulation authority: Commission binding: true binding_character: binding mica_level2: false legal_basis: Regulation (EU) 2023/1114 instrument: mica celex: 32023R1114 text_version: "Consolidated version of 9 January 2024" source_url: "https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02023R1114-20240109" check_status: matched verified: true last_checked: 2026-11-09 --- *In force · Consolidated version of 9 January 2024 · Verified 9 Nov 2026 · [Official source](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02023R1114-20240109)* 1. [Competent authorities](https://www.headlesslaw.com/definitions/mica/competent-authority) shall set up procedures that allow [clients](https://www.headlesslaw.com/definitions/mica/client) and other interested parties, including consumer associations, to submit complaints to them with regard to alleged infringements of this Regulation by [offerors](https://www.headlesslaw.com/definitions/mica/offeror), persons seeking admission to trading, [issuers](https://www.headlesslaw.com/definitions/mica/issuer) of [asset-referenced tokens](https://www.headlesslaw.com/definitions/mica/asset-referenced-token) or [e-money tokens](https://www.headlesslaw.com/definitions/mica/electronic-money-token), or [crypto-asset service providers](https://www.headlesslaw.com/definitions/mica/crypto-asset-service-provider). Complaints shall be accepted in writing, including electronically, and in an official language of the Member State in which the complaint is submitted, or in a language accepted by the competent authorities of that Member State. 2. Information on the complaints-handling procedures referred to in paragraph 1 of this Article shall be made available on the website of each [competent authority](https://www.headlesslaw.com/definitions/mica/competent-authority) and communicated to EBA and ESMA. ESMA shall publish hyperlinks to the sections of the websites of the competent authorities related to complaints-handling procedures in its [crypto-asset](https://www.headlesslaw.com/definitions/mica/crypto-asset) register referred to in [Article 109](109.md). ### Related * [crypto-asset service](https://www.headlesslaw.com/definitions/mica/crypto-asset-service) — definition used in this article * [competent authority](https://www.headlesslaw.com/definitions/mica/competent-authority) — definition used in this article * [crypto-asset](https://www.headlesslaw.com/definitions/mica/crypto-asset) — definition used in this article * [offeror](https://www.headlesslaw.com/definitions/mica/offeror) — definition used in this article * [client](https://www.headlesslaw.com/definitions/mica/client) — definition used in this article * [issuer](https://www.headlesslaw.com/definitions/mica/issuer) — definition used in this article *** [Title VII — Competent authorities, EBA and ESMA](../titles/vii.md) › Chapter 1 — Powers of competent authorities and cooperation between competent authorities, EBA and ESMA · [← Article 107](107.md) · [Article 109 →](109.md)