{"release":{"id":"2d86bd12ba77a288053b34ea2517324b92d03c8039b7f5d156fa4002421384a1","published":"2026-11-10T16:06:46Z","pinned":false},"limits":{"coverage":{"history":"full","held_since":"2009-10-10","gaps":[],"covered":["EMD L1"],"not_covered":["national guidance","court decisions"]},"freshness":{"release_id":"2d86bd12ba77a288053b34ea2517324b92d03c8039b7f5d156fa4002421384a1","release_published":"2026-11-10T16:06:46Z","checked_at":"2026-11-09","checked_against":"EUR-Lex"},"truncation":null,"failures":[],"incomplete":[]},"page":{"path":"/emd/articles/13","url":"https://www.headlesslaw.com/emd/articles/13","title":"Article 13 — Out-of-court complaint and redress procedures for the settlement of disputes","family":"l1_generated","work_id":"emd","status":"in_force","force_status":"in_force","date_state":"current","requested_date":null,"as_of":"2026-11-11","applies_from":null,"application":null,"version_label":"Consolidated version of 13 January 2018","check":{"against":"EUR-Lex","on":"2026-11-09"},"check_result":"matched","official_url":"https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02009L0110-20180113","valid_from":"2018-01-13","valid_until":null,"revision":1,"content_id":"b42c185703b83436","change_date":null,"nearest_versions":["2009-10-10","2018-01-13"],"first_text_date":"2009-09-16","correction_applies":false,"versions":["2009-10-10","2018-01-13"],"version_url":"https://www.headlesslaw.com/emd/articles/13/versions/2018-01-13","revision_url":"https://www.headlesslaw.com/emd/articles/13/versions/2018-01-13/rev/b42c185703b83436","versions_url":"https://www.headlesslaw.com/emd/articles/13/versions","relations_url":"https://www.headlesslaw.com/emd/articles/13/relations","source_line":null,"attribution":null},"provenance":{"official_url":"https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02009L0110-20180113","check":{"result":"matched","checked_at":"2026-11-09","against":"EUR-Lex"},"repo_path":null,"body_sha256":"751a32d2ebae7899a18adec2a436c3deaf6e4bd3f26c0e1e38f82ebd2f9d1b86","markdown_sha256":"beb30ce9c0354fcd97ef66354489d5feb42eda4d506f4c2ac62422bf6fe66ce7"},"units":[{"locator":"emd/art/13","kind":"article","status":"in_force","label":null,"heading":"Out-of-court complaint and redress procedures for the settlement of disputes","text":"","marks":[],"revision":1,"text_hash":"e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855","reason":null},{"locator":"emd/art/13/subpara/1","kind":"subparagraph","status":"in_force","label":null,"heading":null,"text":"Without prejudice to this Directive, Chapter 5 of Title IV of Directive 2007/64/EC shall apply mutatis mutandis to electronic money issuers in respect of their duties arising from this Title.","marks":[],"revision":1,"text_hash":"8676c86df1f718e1c5f3d173910b6d1ea09178dd8b95980fecd600fe4466c7c8","reason":null}],"markdown":"*In force · Consolidated version of 13 January 2018 · Verified 9 Nov 2026 · [Official source](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02009L0110-20180113)*\n\nWithout prejudice to this Directive, Chapter 5 of Title IV of Directive 2007/64/EC shall apply mutatis mutandis to electronic money issuers in respect of their duties arising from this Title.\n\n***\n\n[Title III — Issuance and redeemability of electronic money](../titles/iii.md) · [← Article 12](12.md) · [Article 14 →](14.md)\n"}