{"release":{"id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","published":"2026-11-01T16:41:30Z","pinned":false},"limits":{"coverage":{"history":"full","held_since":"2022-10-27","gaps":[],"covered":["DSA L1"],"not_covered":["national guidance","court decisions"]},"freshness":{"release_id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","release_published":"2026-11-01T16:41:30Z","checked_at":null,"checked_against":null},"truncation":{"shown":8,"total":8,"capped":false,"cap":1000,"next_cursor":null},"failures":[],"incomplete":[]},"page":{"path":"/dsa/articles/20","url":"https://www.headlesslaw.com/dsa/articles/20","title":"Article 20 — Internal complaint-handling system","work_id":"dsa","date_state":"past","as_of":"2024-02-17","relations_url":"https://www.headlesslaw.com/dsa/articles/20/relations"},"as_of":"2024-02-17","counts":{"refers_to:out":3,"refers_to:in":5},"relations":[{"edge_id":"52426357f509e4ef9d61","scope":"unit","type":"refers_to","direction":"out","resolution":"resolved","basis":"explicit_legal_cross_reference","method":"extracted_relationships","confidence":"medium","src_from":"2022-10-27","src_until":null,"span":"Article 16(5)","dst_raw":"eu.dsa.article.16","other":{"work_id":"dsa","level":"L1","locator":"dsa/art/16","url":"/dsa/articles/16","title":"Notice and action mechanisms","key":"16","state_on_date":"in_force"},"evidence":{"object":"eu.dsa.legal_text.article.20","source_block_id":"eu.dsa.article.20.paragraph.2"}},{"edge_id":"720ebc1b4837ede0a58e","scope":"unit","type":"refers_to","direction":"out","resolution":"resolved","basis":"explicit_legal_cross_reference","method":"extracted_relationships","confidence":"medium","src_from":"2022-10-27","src_until":null,"span":"Article 17","dst_raw":"eu.dsa.article.17","other":{"work_id":"dsa","level":"L1","locator":"dsa/art/17","url":"/dsa/articles/17","title":"Statement of reasons","key":"17","state_on_date":"in_force"},"evidence":{"object":"eu.dsa.legal_text.article.20","source_block_id":"eu.dsa.article.20.paragraph.2"}},{"edge_id":"63b3bb55020d67f5076a","scope":"unit","type":"refers_to","direction":"out","resolution":"resolved","basis":"explicit_legal_cross_reference","method":"extracted_relationships","confidence":"medium","src_from":"2022-10-27","src_until":null,"span":"Article 21","dst_raw":"eu.dsa.article.21","other":{"work_id":"dsa","level":"L1","locator":"dsa/art/21","url":"/dsa/articles/21","title":"Out-of-court dispute settlement","key":"21","state_on_date":"in_force"},"evidence":{"object":"eu.dsa.legal_text.article.20","source_block_id":"eu.dsa.article.20.paragraph.5"}},{"edge_id":"0db57c165e2178f81227","scope":"unit","type":"refers_to","direction":"in","resolution":"resolved","basis":"explicit_legal_cross_reference","method":"extracted_relationships","confidence":"medium","src_from":"2022-10-27","src_until":null,"span":"Article 20(1)","dst_raw":"eu.dsa.article.20","other":{"work_id":"dsa","level":"L1","locator":"dsa/art/86/para/2","url":"/dsa/articles/86#p-2","title":"Representation","key":"86(2)","state_on_date":"in_force"},"evidence":{"object":"eu.dsa.legal_text.article.86","source_block_id":"eu.dsa.article.86.paragraph.2"}},{"edge_id":"40930b2c704f6e84eb0a","scope":"unit","type":"refers_to","direction":"in","resolution":"resolved","basis":"explicit_legal_cross_reference","method":"extracted_relationships","confidence":"medium","src_from":"2022-10-27","src_until":null,"span":"Article 20","dst_raw":"eu.dsa.article.20","other":{"work_id":"dsa","level":"L1","locator":"dsa/art/15/para/1/pt/d","url":"/dsa/articles/15#p-1-d","title":"Transparency reporting obligations for providers of intermediary services","key":"15(1)(d)","state_on_date":"in_force"},"evidence":{"object":"eu.dsa.legal_text.article.15","source_block_id":"eu.dsa.article.15.paragraph.1.point.d"}},{"edge_id":"4b75e40bff2714547961","scope":"unit","type":"refers_to","direction":"in","resolution":"resolved","basis":"explicit_legal_cross_reference","method":"extracted_relationships","confidence":"medium","src_from":"2022-10-27","src_until":null,"span":"Article 20(4)","dst_raw":"eu.dsa.article.20","other":{"work_id":"dsa","level":"L1","locator":"dsa/art/22/para/6","url":"/dsa/articles/22#p-6","title":"Trusted flaggers","key":"22(6)","state_on_date":"in_force"},"evidence":{"object":"eu.dsa.legal_text.article.22","source_block_id":"eu.dsa.article.22.paragraph.6"}},{"edge_id":"7248b3bbb25deb24984c","scope":"unit","type":"refers_to","direction":"in","resolution":"resolved","basis":"explicit_legal_cross_reference","method":"extracted_relationships","confidence":"medium","src_from":"2022-10-27","src_until":null,"span":"Article 20","dst_raw":"eu.dsa.article.20","other":{"work_id":"dsa","level":"L1","locator":"dsa/art/42/para/2/pt/a","url":"/dsa/articles/42#p-2-a","title":"Transparency reporting obligations","key":"42(2)(a)","state_on_date":"in_force"},"evidence":{"object":"eu.dsa.legal_text.article.42","source_block_id":"eu.dsa.article.42.paragraph.2.point.a"}},{"edge_id":"9aa9bac80d2544fdbd41","scope":"unit","type":"refers_to","direction":"in","resolution":"resolved","basis":"explicit_legal_cross_reference","method":"extracted_relationships","confidence":"medium","src_from":"2022-10-27","src_until":null,"span":"Article 20(1)","dst_raw":"eu.dsa.article.20","other":{"work_id":"dsa","level":"L1","locator":"dsa/art/21/para/1","url":"/dsa/articles/21#p-1","title":"Out-of-court dispute settlement","key":"21(1)","state_on_date":"in_force"},"evidence":{"object":"eu.dsa.legal_text.article.21","source_block_id":"eu.dsa.article.21.paragraph.1"}}],"not_served":["exempts","derogates_from"],"note":"inverse edges are computed from the stored direction; floating targets are resolved on as_of (other.state_on_date)"}