--- title: "Article 14 — Terms and conditions" type: regulation legal_status: in_force source: "https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32022R2065" source_retrieved: 2026-09-29 shortTitle: "Article 14 — Terms and conditions" instrument_type: level1_regulation authority: Commission binding: true binding_character: binding mica_level2: false legal_basis: "Regulation (EU) 2022/2065" instrument: dsa celex: "32022R2065" regulation: DSA regulation-full: "Regulation (EU) 2022/2065" article: 14 status: in_force object_id: eu.dsa.legal_text.article.14 text_version: "Regulation (EU) 2022/2065, OJ L 277, 27.10.2022" source_url: "https://eur-lex.europa.eu/eli/reg/2022/2065/oj/eng" check_status: matched verified: true last_checked: 2026-10-26 --- *In force · Regulation (EU) 2022/2065, OJ L 277, 27.10.2022 · Checked against EUR-Lex on 26 Oct 2026 · [Official source](https://eur-lex.europa.eu/eli/reg/2022/2065/oj/eng)* 1. Providers of intermediary services shall include information on any restrictions that they impose in relation to the use of their service in respect of information provided by the recipients of the service, in their [terms and conditions](https://www.headlesslaw.com/definitions/dsa/terms-and-conditions). That information shall include information on any policies, procedures, measures and tools used for the purpose of [content moderation](https://www.headlesslaw.com/definitions/dsa/content-moderation), including algorithmic decision-making and human review, as well as the rules of procedure of their internal complaint handling system. It shall be set out in clear, plain, intelligible, user-friendly and unambiguous language, and shall be publicly available in an easily accessible and machine-readable format. 2. Providers of intermediary services shall inform the recipients of the service of any significant change to the terms and conditions. 3. Where an [intermediary service](https://www.headlesslaw.com/definitions/dsa/intermediary-service) is primarily directed at minors or is predominantly used by them, the provider of that intermediary service shall explain the conditions for, and any restrictions on, the use of the service in a way that minors can understand. 4. Providers of intermediary services shall act in a diligent, objective and proportionate manner in applying and enforcing the restrictions referred to in paragraph 1, with due regard to the rights and legitimate interests of all parties involved, including the fundamental rights of the recipients of the service, such as the freedom of expression, freedom and pluralism of the media, and other fundamental rights and freedoms as enshrined in the Charter. 5. Providers of very large online platforms and of very large online search engines shall provide recipients of services with a concise, easily-accessible and machine-readable summary of the terms and conditions, including the available remedies and redress mechanisms, in clear and unambiguous language. 6. Very large online platforms and very large online search engines within the meaning of [Article 33](33.md) shall publish their terms and conditions in the official languages of all the Member States in which they offer their services. *** [Chapter III — Due diligence obligations for a transparent and safe online environment](../chapters/iii.md) · [← Article 13](13.md) · [Article 15 →](15.md)