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That information shall be easily accessible, and shall be kept up to date.","marks":[],"revision":1,"text_hash":"4dd9d9ed0c93fd609cf3c7209287fe4606240c2965566566853c3a4c6efb059c","reason":null}],"markdown":"---\ntitle: \"Article 12 — Points of contact for recipients of the service\"\ntype: regulation\nlegal_status: in_force\nsource: \"https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32022R2065\"\nsource_retrieved: 2026-09-29\nshortTitle: \"Article 12 — Points of contact for recipients of the service\"\ninstrument_type: level1_regulation\nauthority: Commission\nbinding: true\nbinding_character: binding\nmica_level2: false\nlegal_basis: \"Regulation (EU) 2022/2065\"\ninstrument: dsa\ncelex: \"32022R2065\"\nregulation: DSA\nregulation-full: \"Regulation (EU) 2022/2065\"\narticle: 12\nstatus: in_force\nobject_id: eu.dsa.legal_text.article.12\ntext_version: \"Regulation (EU) 2022/2065, OJ L 277, 27.10.2022\"\nsource_url: \"https://eur-lex.europa.eu/eli/reg/2022/2065/oj/eng\"\ncheck_status: matched\nverified: true\nlast_checked: 2026-10-26\n---\n\n*In force · Regulation (EU) 2022/2065, OJ L 277, 27.10.2022 · Checked against EUR-Lex on 26 Oct 2026 · [Official source](https://eur-lex.europa.eu/eli/reg/2022/2065/oj/eng)*\n\n1. <a id=\"p-1\"></a>Providers of intermediary services shall designate a single point of contact to enable recipients of the service to communicate directly and rapidly with them, by electronic means and in a user-friendly manner, including by allowing recipients of the service to choose the means of communication, which shall not solely rely on automated tools.\n2. <a id=\"p-2\"></a>In addition to the obligations provided under Directive 2000/31/EC, providers of intermediary services shall make public the information necessary for the recipients of the service in order to easily identify and communicate with their single points of contact. That information shall be easily accessible, and shall be kept up to date.\n\n***\n\n[Chapter III — Due diligence obligations for a transparent and safe online environment](../chapters/iii.md) · [← Article 11](11.md) · [Article 13 →](13.md)\n"}