{"release":{"id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","published":"2026-11-01T16:41:30Z","pinned":false},"limits":{"coverage":{"history":"current_only","held_since":"2025-07-09","gaps":[],"covered":["EBA Q&A 2025_7415 — Q&A — Definition of ICT service [Rejected question] L3"],"not_covered":["national guidance","court decisions"]},"freshness":{"release_id":"a4f2a0495fe55b47323883f82977a9b34ab66171ec9623e39925d3a7045b6c81","release_published":"2026-11-01T16:41:30Z","checked_at":"2026-10-26","checked_against":"the EBA publication"},"truncation":null,"failures":[],"incomplete":[]},"page":{"path":"/dora/level-3/q-and-a/eba/eba-qa-2025-7415-definition-of-ict-service","url":"https://www.headlesslaw.com/dora/level-3/q-and-a/eba/eba-qa-2025-7415-definition-of-ict-service","title":"EBA Q&A 2025_7415 — Q&A — Definition of ICT service [Rejected question]","family":"l3","work_id":"spaces/dora/level-3/q-and-a/eba/eba-qa-2025-7415-definition-of-ict-service","status":"rejected question","force_status":null,"date_state":"current","requested_date":null,"as_of":"2026-11-01","applies_from":null,"application":null,"version_label":"EBA Q&A register, 9 July 2025","check":{"against":"the EBA publication","on":"2026-10-26"},"check_result":"matched","official_url":"https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2025_7415","valid_from":"0001-01-01","valid_until":null,"revision":1,"content_id":"9fa2d4cec6d7b0b5","change_date":null,"nearest_versions":["2025-07-09"],"first_text_date":null,"correction_applies":false,"versions":["2025-07-09"],"version_url":"https://www.headlesslaw.com/dora/level-3/q-and-a/eba/eba-qa-2025-7415-definition-of-ict-service/versions/2025-07-09","revision_url":"https://www.headlesslaw.com/dora/level-3/q-and-a/eba/eba-qa-2025-7415-definition-of-ict-service/versions/2025-07-09/rev/9fa2d4cec6d7b0b5","versions_url":"https://www.headlesslaw.com/dora/level-3/q-and-a/eba/eba-qa-2025-7415-definition-of-ict-service/versions","relations_url":"https://www.headlesslaw.com/dora/level-3/q-and-a/eba/eba-qa-2025-7415-definition-of-ict-service/relations","source_line":"Question published in the EBA Q&A tool · no answer · not legislation · published 9 Jul 2025 [Rejected question]","attribution":{"prepared_by":"not stated in the document","published_by":"EBA","published_in":"EBA Single Rulebook Q&A tool","document_type":"qa_question","legal_nature":"not_legislation","addressees":"not stated in the document","dates":{"published_on":"2025-07-09","question_submitted_on":"2025-04-11","locators":{"published_on":"EBA Q&A register entry 2025_7415, field 'Rejected publishing date'","question_submitted_on":"EBA Q&A register entry 2025_7415, field 'Submission date'"}},"adoption":null}},"provenance":{"official_url":"https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2025_7415","check":{"result":"matched","checked_at":"2026-10-26","against":"the EBA publication"},"repo_path":"spaces/dora/level-3/q-and-a/eba/eba-qa-2025-7415-definition-of-ict-service.md","body_sha256":"6e0c3cdc86151ece84efe5359c131d57831dd91f234ef2239cda24bb60824832"},"units":[],"markdown":"---\ntitle: \"EBA Q&A 2025_7415 — Q&A — Definition of ICT service [Rejected question]\"\nshortTitle: \"EBA Q&A 2025_7415 — Q&A — Definition of ICT service [Rejected question]\"\nanswer_id: EBA_QA_2025_7415\nstatus: \"Rejected question\"\ntype: qa\ninstrument_type: qa\nauthority: EBA\nbinding: false\nbinding_character: non_binding\nlegal_status: withdrawn\nregulation: \"DORA\"\ndora_level3: true\nmica_level2: false\nlegal_basis: \"Article 3(21) DORA\"\ndate: 9 July 2025\nsource_link: https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2025_7415\nlifecycle: \"Rejected question\"\ntext_version: \"EBA Q&A register, 9 July 2025\"\nsource_url: \"https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2025_7415\"\ncheck_status: matched\nverified: true\nlast_checked: 2026-10-26\nchecked_against: \"the EBA publication\"\nsource:\n  prepared_by: \"not stated in the document\"\n  published_by: \"EBA\"\n  published_in: \"EBA Single Rulebook Q&A tool\"\n  evidence:\n    prepared_by: \"Law firm\"\n    locator: \"EBA Q&A register entry 2025_7415: no answer; the register names only the 'Type of submitter'\"\ndocument_type: \"qa_question\"\nlegal_nature: \"not_legislation\"\naddressees: \"not stated in the document\"\ndates:\n  published_on: \"2025-07-09\"\n  question_submitted_on: \"2025-04-11\"\n  locators:\n    published_on: \"EBA Q&A register entry 2025_7415, field 'Rejected publishing date'\"\n    question_submitted_on: \"EBA Q&A register entry 2025_7415, field 'Submission date'\"\nlifecycle_label: \"Rejected question\"\n---\n\n**Question published in the EBA Q&A tool · no answer · not legislation · published 9 Jul 2025 [Rejected question]**\n\n*Rejected question · EBA Q&A register, 9 July 2025 · Checked against the EBA publication on 26 Oct 2026 · [Official source](https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2025_7415)*\n\n| | |\n|---|---|\n| **Full title** | EBA Q&A 2025_7415 — Q&A — Definition of ICT service \\[Rejected question\\] |\n| **Prepared by** | Not stated in the document |\n| **Published by** | EBA, in the EBA Single Rulebook Q&A tool |\n| **Reference** | EBA_QA_2025_7415 |\n| **Document type** | Q&A |\n| **Legal nature** | No answer · not legislation |\n| **Addressees** | Not stated in the document |\n| **Dates** | Published 9 July 2025; question submitted 11 April 2025 |\n| **Legal basis** | [Article 3(21)](https://www.headlesslaw.com/dora/articles/3) DORA |\n| **Related instruments** | None recorded |\n| **Text on this page** | Word for word — the full text of the EBA publication |\n\n**Definition of ICT service**\n\n### Question\n\nIf a supplier must provide an ICT Service to fall under DORA, how should we determine what qualifies? Should we rely on the DORA regulation’s definition of an ICT Service, or should we use the Annex 3 list (S01-S19) from the ITS Register of Information?\n\n### Background\n\nThere is some hesitancy in relying on the Annex to determine whether a supplier is providing an ICT service. This concern stems from two key issues: firstly, the Annex appears to include service types that extend beyond the original definition of ICT services under DORA. Secondly, there is an implication that a single identifier or code must be consistently applied across the entire supply chain. For instance, if a telecommunications provider is classified under a specific code (e.g., S10 for Telecom Carrier Services), that same code might need to be used for all associated suppliers, even if they provide unrelated services such as ICT helpdesk support (e.g., S03). This approach suggests that the Annex primarily addresses direct third-party service providers, rather than entities further along the supply chain.\n\n***\n\n### Answer\n\nThis question has been rejected because the matter it refers to has been answered/is in the process of being answered in Q&As DORA030 and DORA095.\n\n***\n\n**Source:** [EBA original document](https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2025_7415)\n\n## Related Level 1 articles\n\n- [Article 3 — Definitions](../../../articles/3.md)\n"}