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---
title: "EBA Q&A 2024_7200 — Q&A — Are trust services under the scope of DORA [Rejected question]"
shortTitle: "EBA Q&A 2024_7200 — Q&A — Are trust services under the scope of DORA [Rejected question]"
answer_id: EBA_QA_2024_7200
status: "Rejected question"
type: qa
instrument_type: qa
authority: EBA
binding: false
binding_character: non_binding
legal_status: withdrawn
regulation: "DORA"
dora_level3: true
mica_level2: false
legal_basis: "Article 3 DORA"
date: 19 February 2025
source_link: https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7200
lifecycle: "Rejected question"
text_version: "EBA Q&A register, 19 February 2025"
source_url: "https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7200"
check_status: matched
verified: true
last_checked: 2026-10-26
checked_against: "the EBA publication"
source:
  prepared_by: "not stated in the document"
  published_by: "EBA"
  published_in: "EBA Single Rulebook Q&A tool"
  evidence:
    prepared_by: "Other"
    locator: "EBA Q&A register entry 2024_7200: no answer; the register names only the 'Type of submitter'"
document_type: "qa_question"
legal_nature: "not_legislation"
addressees: "not stated in the document"
dates:
  published_on: "2025-02-19"
  question_submitted_on: "2024-09-16"
  locators:
    published_on: "EBA Q&A register entry 2024_7200, field 'Rejected publishing date'"
    question_submitted_on: "EBA Q&A register entry 2024_7200, field 'Submission date'"
lifecycle_label: "Rejected question"
---

**Question published in the EBA Q&A tool · no answer · not legislation · published 19 Feb 2025 [Rejected question]**

*Rejected question · EBA Q&A register, 19 February 2025 · Checked against the EBA publication on 26 Oct 2026 · [Official source](https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7200)*

| | |
|---|---|
| **Full title** | EBA Q&A 2024_7200 — Q&A — Are trust services under the scope of DORA \[Rejected question\] |
| **Prepared by** | Not stated in the document |
| **Published by** | EBA, in the EBA Single Rulebook Q&A tool |
| **Reference** | EBA_QA_2024_7200 |
| **Document type** | Q&A |
| **Legal nature** | No answer · not legislation |
| **Addressees** | Not stated in the document |
| **Dates** | Published 19 February 2025; question submitted 16 September 2024 |
| **Legal basis** | [Article 3](https://www.headlesslaw.com/dora/articles/3) DORA |
| **Related instruments** | None recorded |
| **Text on this page** | Word for word — the full text of the EBA publication |

**Are trust services under the scope of DORA, whatever the nature of the services**

### Question

Financial institutions (EEFFs) subject to the DORA Regulation understand that Trust services, whatever they are, are “ICT services” and therefore their providers (Trust Service Providers / TSPs) are included in the scope of the DORA Regulation. However, these Trust services do not always constitute or are part of an essential or important function for the operation of such entities, but serve for auxiliary or internal functions of the entities.

Let's take the case of an electronic signature certificate used by a representative to sign contracts with suppliers or internal legal documents: is it essential for the continued operation of a bank, and would the suspension of the service significantly affect the authorized activity of the entity?

Another example: could the use of a platform that allows the remote management of electronic notifications sent to EEFFs by public administrations thanks to connectors that allow the entity to be identified with electronic certificates be considered essential for the EEFFs' operations? It is really a tool that facilitates the administrative procedures of the entity and is not part of the services it provides to its customers.

### Background

Financial Entities are applying DORA without any criteria considering exclusivelly the fact that the provider is provinding "Digital services". It is a huge problem for little providers as TSP that are providing for example one single electronic certificate.

On the other part, DORA doesn't realy take into consideration the own regulation of TSP (eIDAS, NIS2) in order to avoid duplicate and triplicate homologation and control.

***

### Answer

This question has been rejected because the question is not sufficiently clear or has not sufficiently identified a provision of a legal framework covered by this tool that creates uncertainty and for which an explanation is merited in terms or practical implementation or application.

The Single Rule Book Q&A tool has been established to provide explanations and non-binding interpretations on questions relating to the practical application or implementation of the provisions of legislative acts referred to in Article 1(2) of the EBA’s founding Regulation, as well as associated delegated and implementing acts, and guidelines and recommendations, adopted under these legislative acts.

For further information on the purpose of this tool and on how to submit questions, please see “Additional background and guidance for asking questions”.

***

**Source:** [EBA original document](https://www.eba.europa.eu/single-rule-book-qa/qna/view/publicId/2024_7200)

## Related Level 1 articles

- [Article 3 — Definitions](../../../articles/3.md)